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Terms and Conditions Refunds and Shipping

 We thank you for visiting  Prime Steel Inc. at  www.primesteelsinc.com ("Site") operated by   PRIME STEEL INC.


Please read carefully these below mentioned Terms of Use carefully before using this site.

You must be eighteen (18) years of age or older to visit or use this site in any manner. By visiting or using this site, you represent and warrant to PRIME that you are at least eighteen (18) years of age and you possess the legal authority to create a binding legal obligation.

Furthermore, by visiting or using this site, you are indicating your acceptance to be bound without modification by each and every term of the Terms of Use. Please read the Terms of Use carefully. If you do not accept all the terms and conditions of the Terms of Use, you may not use the site. We may revise these Terms of Use at any time with or without notice to you. Please check the effective date of any amendments at the bottom of this page.

Trademarks and Copyright: All text, graphics, logo, button icons, images, audio clips, digital downloads, and data compilations relating to this site ("Copyrights") and all trademarks, service marks, brands, names, logos and designs of PRIME ("Trademarks") are the property of PRIME. You may not display or use any Copyrights or Trademarks belonging to PRIME without the express prior written permission of PRIME.


You have permission to electronically copy and print hard copies of pages from this site solely for personal, non-commercial purposes related to placing an order for PRIME products. Unless we give you written permission in advance, any other use of this site, its content and its information, including linking or framing to this site, is strictly prohibited.


Errors and Inaccuracies:

Our goal is to provide complete, accurate, up-to-date information on this site. Unfortunately, it is not possible to ensure that any site including this site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions even after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Hold Harmless and Waiver of Liability:

PRIME only makes recommendations as to product selection or use. It is the customer's responsibility to consider choosing the right Trailer Hitch Kit for his or her vehicle, considering the complete towing setup, including never exceeding the vehicle’s maximum towing capacity, as determined by the vehicle manufacturer. You hereby agree to hold harmless, release, waive and discharge PRIME from any and all claims, actions and judgements, including all costs of defence and attorney's fees incurred in defending claims in connection with weight capacity recommendations.

Furthermore, you agree to defend, indemnify and hold harmless PRIME, its affiliates, and their respective officers, directors, employees and agents, from and against any and all liabilities, claims, costs and expenses, including without limitation reasonable legal and accounting fees, that arise, directly or indirectly, out of or in connection with your use of this site or breach of the terms herein.


Shipping Details:

You must provide a street address for shipping. Your street address must accept both USPS and common carrier deliveries. Most items usually ship within 1-3 business days unless you choose rush order processing which will ship within 1 business day as per policy at checkout. If you are shipping to a different address other than your billing address, we may call to verify your order before shipping which may cause a delay. Some items may take longer to ship including vehicle specific items. We do offer Rush Order Processing (details available on checkout page) when utilizing Prime Steel checkout if you need your item shipped within 1 business day. Shipping methods apply to contiguous US only. We do not ship to APO or FPO. AK and HI shipping charges are higher. Please call for quote. We reserve the right to use the Carrier of our choice without notice or consent of buyer. We do not guarantee shipping times. All motor freight shipments (certain large items require Motor Freight Truck) must ship to a valid commercial address or a surcharge will apply. All other items can ship to a residential address. Items received via motor freight must be inspected at time of delivery and damages must be noted on BOL at time of delivery. All other claims for damaged goods must be made within 3 working days. Shipping insurance is highly recommended for items valued over $100. If insurance is not purchased your item's value may not be fully covered by the carrier.

Canada Shipping:

Shipments to Canada are shipped via USPS International Priority Mail, FedEx Express International Economy (2-3 day), FedEx Ground or UPS. In any case the brokerage fee will be not more than $10. All duties and taxes are the responsibility of the buyer.

Terms of Use:

This site is owned and operated by Prime Steel Inc. No material from any PRIME STEEL INC web site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, reprinted, or distributed in any way without the expressed written consent of PRIME STEEL INC. Our company name(s), trademarks, logo, or variation of, or employee names may not be used in any public forum or in any material either electronic or printed including email, bulletin boards, or any public or private internet sites without our express written consent. We try our best to have accurate descriptions, photos and pricing for our products. However, the products that we sell can be updated, discontinued or modified by the manufacturer without notice as well as typographical errors. If you are unsatisfied with your purchase as a result we will replace your item or refund your purchase price at our discretion .

Privacy Policy:

We do not sell personal information to a third party. We do share information through our other web sites as well as to our partners and affiliates for the purpose of transaction processing and marketing. We gather statistical information for the purposes of evaluating customer sales and demographics. Cookies are pieces of information that a Web site sends to your computer while you are viewing the Web site. This information allows Web sites to remember important information that will make it more useful to you. Our sites and other Web site uses cookies for a variety of purposes. We may receive information about your browsing and buying activity on our web site as a result of using cookies. Most browsers allow for the warning of cookie use as well as the ability to turn cookies off.

Tracking Your Order:

Most items we ship are stocked in our warehouse. Some items are shipped from remote warehouses and your order may arrive in separate packages from more than one location. Some vehicle specific items may take longer to ship and may arrive several days after your initial packages have been received. Tracking numbers, when available are sent to the email address you provided upon checkout usually within 48 hours of shipment. Sometimes tracking numbers end up in your spam box so please check there as well. In some instances your item may ship from a remote warehouse in which case your item may arrive before a tracking number becomes available to you.

30 Day Money Back Guarantee:

We want you to be completely satisfied with your purchase. However, If you are not pleased with your purchase for any reason you may return it for a refund subject to the guidelines listed below. Please use the Contact Us link to request authorization.

The following are our Return Policy guidelines:

All returns must be unused and must be in their original packing. Original purchase receipts must accompany the returns.
All returns must be done within 30 days from date of purchase and must have Return Authorization Number (RMA) clearly marked on package and must ship to our HOUSTON , TX warehouse at 3701 YALE STREET , HOUSTON, TX 77018 unless otherwise instructed. All shipping charges are to be borne by the purchaser.
Items returned are subject to a 15% restocking fee unless defective. Defective items will be either repaired or replaced at our discretion. Shipping charges are not refunded. Vehicle & hitch application specific items are subject to a 25% restocking fee. Once you submit your order it is processed and full filled via an automated system which begins immediately upon checkout, therefore changes and cancellations after checkout cannot be made. Any special requests or exceptions, if granted are subject to a 5%-25% ($5.00 min.) administrative fee. Returns will not be accepted without RMA number. Items refused at delivery will be subject to a 20% restocking fee as well as shipping charges both ways. Items returned to us which are deemed un-returnable, will be returned to the customer at the customers expense. Certain restrictions apply. This policy is effective from 01/01/2016